Pay attention! Borrowing money, costs money

Do you have questions?

Our customer service is available 5 days a week. Contact PersonalLoan by phone, email or post. Our employees are happy to help you. You can also always take a look at Question and answer.

Mailing address

Box 3369
96814 DJ 'Hawaii

Business address

3368 Oakridge Lane
75244 KC 'Hawaii

Press and media

For press information about PersonalLoan, please contact our communications department.

Communication department - [email protected]

Telephone number & opening hours

Inquiry service
To request a new loan or a cash withdrawal within the credit limit and to change the credit limit of your existing loan: 469-853-4255.

Customer service
For all other questions about your existing loan: 817-964-1495.

Opening hours
Our employees are available from Monday to Friday from 9 a.m. to 5.30 p.m.

Do you have a complaint?

We work every day to provide optimal service. If it does not go according to your wishes, please contact us first. Your complaint will be handled within 14 days.

Can't we work it out together? Then you can contact the independent dispute resolution body to which PersonalLoan is affiliated within 3 months after closing the complaint file:

Financial Services Complaints Institute
Box 93257
92103 AG The Hague

Or you can submit your complaint to a civil court. Click here for more information.

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